We believe privacy is not merely a legal obligation — it is the foundation of trust between 82pg and every player. Understand clearly how your data is collected, used, and protected.
This Privacy Policy describes the privacy practices of 82pg in relation to the collection and processing of your personal data. By using our platform, you agree to the terms set out in this document. Please read it carefully and contact us if you have any questions.
82pg ("we", "Platform", "82pg") respects the privacy of every user and player who uses our services. This Privacy Policy is designed to provide clarity on the types of personal data we collect, why we need it, and how we ensure it remains safe in our care.
As a responsible online betting platform, we understand that player trust is our most valuable asset. Your personal information is more than just data — it is something we safeguard with the utmost integrity and professionalism, in full compliance with the strictest international data protection standards.
This policy applies to all users accessing the 82pg website, the 82pg mobile app, and all related services we provide to players in Malaysia and Southeast Asia.
82pg never sells your personal data to third parties for marketing purposes. This is not merely a promise — it is a binding written commitment that governs our operations.
We only collect data that is truly necessary to provide you with a safe, legitimate, and high-quality service. The following are the categories of data we may collect:
As part of the Know Your Customer (KYC) process, we may require copies of the following documents:
All KYC documents you submit are stored in an encrypted environment and are only accessible by specifically authorised personnel. These documents will not be shared with any third party unless required by law.
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account Verification & KYC |
| Financial | Bank account no., e-wallet | Deposit & Withdrawal |
| Technical | IP address, browser type | Security & fraud prevention |
| Usage | Betting records and active session history | Service Improvements |
| Communications | Live chat logs, emails | Customer Support |
The data we collect is used solely for legitimate purposes directly related to the delivery of 82pg services. We never use your data for purposes not stated in this policy without first obtaining your separate consent.
We may use your email address and phone number to send:
You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any promotional email we send, or by contacting our support team directly.
82pg does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:
We share data with selected service providers who assist us in running our operations, including:
All these third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified.
We may disclose your data to relevant authorities when required by law, court order, or a valid official investigation. This includes compliance with anti-money laundering (AML) regulations and financial regulatory requirements.
If 82pg is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will provide you with reasonable notice before your data is transferred and becomes subject to a different privacy policy.
Protecting your personal data is our highest priority. 82pg implements multiple layers of technical and organisational security measures to prevent unauthorised access, loss, misuse, or disclosure of your data.
While no system can guarantee 100% security, we continuously update our security infrastructure to address the latest threats. If you suspect any suspicious activity on your account, contact our support team immediately.
The 82pg platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and deliver more relevant content to you.
You can control and manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 82pg platform. Disabling essential cookies in particular will prevent you from logging in to your account.
As an 82pg platform user, you have the following rights regarding the personal data we hold. We are committed to facilitating the exercise of these rights in the most straightforward and transparent manner possible.
You have the right to obtain a copy of the personal data we hold about you at any time upon written request.
If any of your data is inaccurate or outdated, you have the right to request immediate correction at no charge.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You may request that we restrict the processing of your data under certain circumstances permitted by law.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, please contact our privacy team via email at [email protected] with the subject line "Privacy Rights Request". We will respond within seven (7) business days.
82pg retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.
When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise it in a secure and irreversible manner.
As 82pg operates in a global digital environment, your personal data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that such data transfers comply with data protection standards equivalent to or higher than those required by Malaysian law.
All international data transfers are protected by appropriate safeguards, including standard data processing agreements and thorough security assessments of data recipients in the destination country.
Our cloud service providers comply with ISO 27001 and SOC 2 Type II security standards, ensuring your data is protected to the highest international standards regardless of physical server location.
The 82pg platform is an online wagering service restricted to individuals aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered an account on our platform, please contact us immediately through the provided support channels.
82pg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. You will be notified of any material changes through:
Your continued use of the 82pg platform after any changes take effect constitutes your acceptance of the amended Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we welcome your feedback.
We are committed to responding to all privacy-related enquiries within seven (7) business days. For urgent account security issues, please use live chat for immediate 24/7 assistance.
We do not merely comply with the law — we go beyond minimum standards to ensure your data is genuinely protected.
Every bit of data transmitted between your device and 82pg's servers is protected with the same level of encryption used by leading banks worldwide.
Our KYC process uses internationally recognised identity verification technology, ensuring your document data is processed securely and not retained longer than necessary.
Our foremost commitment — your personal data has never been and will never be sold to any third party for their marketing or commercial purposes.
The 82pg mobile app provides easily accessible privacy settings so you can manage your notification preferences and data permissions right at your fingertips.
Our data infrastructure and management practices are regularly assessed by qualified independent security auditors to ensure the highest standards are consistently maintained.
Your six privacy rights — access, correction, erasure, restriction of processing, portability, and objection — can all be exercised easily through our support channels.
Register your 82pg account with confidence — your privacy is protected, your funds are secure, and your gameplay is fair. Join thousands of Malaysian players who already trust us.
By registering, you agree to the Terms and Conditions and our Privacy Policy. The 18+ age limit applies.